In the following, words shall have the following meanings:
1.1. Agreement means the contract entered into between the Supplier and the Customer for the provision of the Services, incorporating these Terms and Conditions;
1.2. The Supplier means Belgravia Auto Valet Limited (Company Number 09856364) whose registered office is at Suite 4, 56 Gloucester Road, London SW7 4UB;
1.3. The Services means the agreed vehicle valeting and / or cleaning work that is to be carried out by the Supplier;
1.4. The Customer means the organisation or person who purchases goods and services from the Supplier;
1.5. The Price means the amount payable by the Customer to the Supplier for the provision of the Services.
2.1. These Terms and Conditions shall apply to all contracts for the supply of goods and services by the Supplier to the Customer.
2.2. These Terms and Conditions are detailed on the Supplier’s website and are readily available to be viewed by the Customer at any time. It is reasonable to assume that any business providing services has their own unique terms and conditions of service and so a lack of awareness of these Terms and Conditions shall not entitle the Customer to waive any of their obligations as are outlined within these Terms and Conditions.
2.3. All of the materials / chemicals used by the Supplier in the performance of the Services are bio-degradable and ozone-friendly. Health and Safety (COSHH) data sheets are available to the Customer upon request.
2.4. The Supplier hereby warrants to the Customer that the Supplier shall use all reasonable endeavours to complete the Services within estimated time frames but time shall not be of the essence in the performance of the Services.
2.5. Where any vehicle to be worked upon as part of the Services is demed by the Supplier to be classified as a special luxury or super-sports type model, additional terms may apply, which may be advised by the Supplier at any time.
3.1. The Supplier cannot guarantee precise times for commencement of the Services when accepting the booking.
3.2. The Supplier reserves the right to amend a booking time and/or date at any time due to unforeseen circumstances, without incurring any penalty or any alteration to the Price.
3.3. The Customer must provide 24 hours notice to cancel any booking and failure to provide this level of notice will result in a charge equal to at least 50% of the Price. Cancellations received on the same day as the booking will result in a charge equal to 100% of the Price.
3.4. We reserve the right to take a debit or credit card details to secure the booking
3.5. We reserve the right to charge a debit or credit card the full amount should the vehicle(s) not be available for cleaning and the booking has not been cancelled in advance
3.6. All vehicles are cleaned and valeted at the customers own risk
3.7. If you book an engine clean, you must read the disclaimer and agree to the notice before you agree to proceed with the service
3.8. Belgravia Auto Valet reserves the right to refuse or deny any bookings or continue with their service if they deem the customer to be unreasonable 3.9. Belgravia Auto Valet reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company
4.1. The Supplier shall use reasonable skill and care in the performance of the Services.
4.2. The Customer shall remove all personal belongings, money and items of value from the vehicle(s) prior to the Services being carried out. The Supplier shall accept no liability for any loss of, or damage to, any such personal belongings, money or items of value that were not removed from the vehicle(s) prior to the Services being carried out.
4.3. If, during the Services and in the reasonable opinion of the Supplier, any vehicle being worked upon requires a greater degree of cleaning work than was previously expected, or if the Supplier suffers a delay in the carrying out of the Services due to circumstances outside of their control, the Supplier reserves the right to amend the Price to reflect the increased level of service provided. On such occasions, the duration of the Services may also be increased accordingly.
4.4. The Customer acknowledges and accepts that they are aware of the type of materials that will be used and the specific activities that will be carried out in the performance of the Services, and as such the Customer hereby indemnifies the Supplier against any damage caused as a result of any pre-existing condition to any vehicle and where such damage is sustained during the normal performance of the Services.
A non-exhaustive list of examples of such damage may include, inter alia:
Polished Metal Surfaces That Have Not Been Protected by Lacquer
Loose Fitting Parts
Any Surface, including Plastic, That May Chemically React with the Cleaning Materials Used During the Performance of the Services
4.5. The Customer acknowledges that they possess a spare set of keys for the vehicle(s) being worked on as part of the Services and as such hereby indemnifies the Supplier against any loss or damage caused as a result of the loss by the Supplier (or locking in a vehicle) of the key(s) that were provided by the Customer to facilitate the Services.
4.6. The Customer is responsible for ensuring that the general location of the Services and the working area around any vehicle being worked on as part of the Services are suitable to enable the Services to be carried out efficiently and safely, and without risk of parking charges being incurred to the Supplier’s vehicles. Any such parking charges, if incurred, shall be chargeable as an addition to the Price.
4.7. The Supplier reserves the right to refuse to carry out the Services if, in the opinion of the Supplier, the Customer has failed to fully comply with Clause 4.6. In such circumstances, 100% of the Price will be chargeable.
4.8. Upon completion of the Services, and during handover of the vehicle(s) back to the Customer, the Customer shall inspect the vehicle(s) and either confirm that the Services have been completed to their satisfaction, or advise the Supplier of any specific area(s) of dissatisfaction, in order to give the Supplier the opportunity to make good any issue raised. The Supplier shall accept no liability for claims made by the Customer regarding the performance of the Services that were not raised during the handover stage. In the event that the Customer is not able to be present to inspect the vehicle at the time of completion of the Services, handover shall be deemed to have been completed exactly 24 hours after the completion of the Services.
4.9. In respect of any vehicle that has been worked on as part of the Services, the Customer is responsible for ensuring that all the vehicle controls (eg for headlights etc) are set to the required settings prior to using the vehicle.
5.1. Our Minimum call out charge is £75 per vehicle
5.2. Where the Customer is granted credit facilities by the Supplier, the Supplier shall provide an invoice upon completion of the Services, payable within 7 days of date of invoice.
5.3. All late payments will incur an immediate penalty charge of £100 per invoice, and interest shall be chargeable at a rate of 8% above the base lending rate set by the Bank of England as at the date the invoice became overdue.
5.4. Where the Customer is not granted credit facilities by the Supplier, the Customer shall make payment to the Supplier of the full Price of the Services either in advance of the Services commencing, or immediately upon completion of the Services.
5.5. The methods by which the Customer may make payment to the Supplier are as follows: Cash, BACS transfer, debit or credit card (all types of card payment will incur 2.5% card handling fee).
5.6. Belgravia Auto Valet reserves the right to charge each vehicle according to its condition, the type of vehicle, customer location and time spent to complete the valet
5.7. Belgravia Auto Valet reserves the right to amend any price during the valet should it differ from the original estimate
5.8. All full valets, interior valets and specialist cleaning bookings, must be secured with a debit or credit card prior to arrival of the valeter (see cancellation policy)
6.1. The Supplier holds full Public Liability and Employers Liability insurance, details of which are available upon request by the Customer
6.2. B A V employees are fully insured to drive customer vehicles in order to execute the business of valeting. By using our services you give permission for us to drive your vehicle as necessary.
6.3. Responsibility for the insurance of any vehicle being worked upon as part of the Services remains with the Customer at all times.
The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under the Agreement.
8.1. Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of the Supplier to the Customer in respect of any claim whatsoever or breach of the Agreement, whether or not arising out of negligence, shall be limited to the Price of the Services.
8.2. In no event shall the Supplier be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
8.3. Nothing in these Terms and Conditions shall exclude or limit the Supplier’s liability for death or personal injury resulting from the Supplier's negligence or that of its employees, agents or sub-contractors.
9.1. The Supplier reserves the right to, without notice, suspend performance of the Services or to terminate the Agreement if, in the opinion of the Supplier, the Customer is not acting in a reasonable manner or if there is reason to believe that the Customer may not be able to fulfil all their obligations under the Agreement.
9.2. The amount payable in the event of Termination in accordance with Clause 9.1 shall be determined by the Supplier having regard to the Price and the stage of the Services that the Termination occurred.
9.3. The Supplier accepts no liability for any direct or indirect costs, howsoever arising, in the event of Termination in accordance with Clause 9.1.
Nothing in any Agreement entered into between Supplier and Customer is intended to, nor shall it confer any rights on a third party.
Any Agreement entered into between Supplier and Customer shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English and Welsh courts.
All Prices and all services are subject to change without prior notice.